FAQ
How do I know my order has been received?
Once your order has been successfully placed, you should receive an order confirmation by email.
If you cannot find it, please check your spam or junk folder first.
If you still cannot locate your confirmation, contact our customer support team and include the email address used when ordering.
Can I change or cancel my order?
If you need to change your delivery details or request a cancellation, please contact us as soon as possible.
We will always do our best to help, but once an order has entered processing or has been handed to the carrier, changes may no longer be possible.
I entered the wrong delivery address. What should I do?
Contact our customer support team as soon as possible with your order number and the correct address.
If your order has not yet been processed, we may be able to update it. Once it has been dispatched, we cannot guarantee that the delivery address can still be changed.
How do I use a discount code?
Enter your valid discount code during checkout before completing your order.
If a code does not appear to work, please contact us before completing payment so we can check it for you.
Which payment methods do you accept?
The payment methods currently available for your location are displayed securely during checkout.
Availability can vary depending on the country, currency and device being used.
How much does delivery cost?
Any applicable delivery charges are shown before you complete your purchase.
Please refer to our Shipping Policy for the most up-to-date information.
How long will delivery take?
Current delivery estimates are shown in our Shipping Policy and, where available, during the ordering process.
Once your parcel has been dispatched, you will receive tracking information so you can follow its progress.
How can I track my order?
Once your order has been dispatched, we will send you tracking information by email.
You can also use our Track My Order page once it is available.
My tracking information is not updating. What should I do?
Tracking updates depend on the carrier and may occasionally take some time to appear after dispatch or between transit points.
If your tracking has not updated for an unusual period or something does not look right, contact our customer support team with your order number.
I received the wrong item or my order arrived damaged. What should I do?
Please contact us as soon as possible and include:
- your order number
- a short description of the problem
- clear photos showing the item and, where relevant, the packaging
Our customer support team will review the situation and explain the next steps.
Can I return an item?
Yes, subject to the conditions in our Returns & Refunds Policy.
Please contact our customer support team before sending anything back. We will provide the appropriate return instructions and destination for your order.
Do not send a return to an address unless our team has confirmed it.
Do you offer a 30-night trial?
Where a product is covered by our 30-night trial, this will be clearly stated on the product page.
The applicable conditions are explained in our Returns & Refunds Policy.
How do I know which product is right for me?
Each product page explains its intended use, key features and relevant dimensions or specifications.
If you are unsure, contact our customer support team before ordering and we will help you understand the available options.
Our products and website information are intended for everyday comfort and general information and are not a substitute for medical advice.
How can I contact you?
You can contact our customer support team through our Contact page or by email.
For order-related questions, please include your order number so we can help you more quickly.
