Terms of service
Terms of Service
Last updated: September 26, 2026
These Terms of Service and Conditions of Sale ("Terms") govern your use of the website operated by Celdena, including the purchase of products through the website.
By accessing the website, using our services or placing an order, you agree to these Terms.
Celdena is operated by FOSTERA LIMITED, Room 1203, 12/F, Tower 3, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.
If you do not agree with these Terms, please do not use the website.
1. Eligibility and Website Use
By using this website, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the website with the permission of a parent or legal guardian where required.
You may use the website only for lawful purposes.
You must not:
- interfere with the security or operation of the website;
- upload viruses or malicious code;
- attempt to gain unauthorized access to our systems;
- provide false or misleading information;
- infringe our intellectual property rights or those of others;
- use the website for fraudulent or unlawful purposes.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
2. Privacy
Your use of the website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use and share personal information when you interact with our website and services.
3. Products for Personal Use
Unless otherwise agreed by us in writing, products sold through the website are intended for personal and household use.
We reserve the right to limit or cancel orders that appear to have been placed for unauthorized resale or commercial redistribution.
4. Product Information and Wellness Disclaimer
We aim to provide accurate and useful information about our products.
Our products are consumer wellness and comfort products and information provided on the website is for general informational purposes.
Information on the website is not intended to replace professional medical advice, diagnosis or treatment.
If you have a medical condition, injury or specific health concern, you should seek advice from an appropriate healthcare professional before relying on information from our website.
Individual experiences with comfort and wellness products can vary.
We may correct errors or inaccuracies relating to descriptions, pricing, promotions, shipping, availability or other information.
We make reasonable efforts to display product colours and images accurately, but appearance may vary depending on the device or screen used.
5. Products, Prices and Availability
Product descriptions, prices, promotions and availability may change from time to time.
Prices displayed at checkout are the prices applicable to your order unless an obvious technical or pricing error has occurred.
We reserve the right to correct errors, update information or cancel an order where information was materially incorrect.
If we cancel an order after payment has been taken, the amount paid for the cancelled order will be refunded.
6. Payment
By submitting payment information, you confirm that:
- you are authorized to use the selected payment method;
- the information provided is accurate;
- sufficient funds or credit are available to complete the purchase.
Payments are processed through third-party payment providers available at checkout.
Your bank or payment provider may impose additional charges or processing times that are outside our control.
7. Order Placement and Acceptance
Submitting an order does not automatically mean that we have accepted it.
We may review an order before processing it and may request additional information where reasonably necessary.
We may refuse or cancel an order because of:
- suspected fraud;
- incorrect pricing or product information;
- stock or fulfilment problems;
- payment failure;
- shipping restrictions;
- suspected unauthorized resale.
Where an order that has already been paid is cancelled by us, the relevant payment will be refunded.
8. Shipping
You are responsible for providing a complete and accurate shipping address, email address and telephone number.
If you discover an error after placing your order, contact us as quickly as possible at:
support@celdena.com
We will try to update the order where possible, but we cannot guarantee changes after fulfilment has started.
Shipping times shown on the website are estimates unless expressly stated otherwise.
Delivery can be affected by carriers, customs, weather, local conditions and other circumstances outside our reasonable control.
9. Delivery Confirmation
Where a carrier records a shipment as delivered, the carrier's tracking or delivery confirmation may be used as evidence that delivery was completed.
If you believe a parcel has been lost, stolen or incorrectly delivered, contact our support team so that we can investigate the shipment.
Where the shipment is covered against loss or theft, any replacement or refund will be handled in accordance with the applicable shipping and refund procedures.
10. 30-Night Trial, Returns and Refunds
Eligible products are covered by our 30-night trial, subject to the conditions described in our Refund & Return Policy.
Returns must follow the return procedure provided by our customer support team.
Do not send products to our registered business address unless our support team specifically instructs you to do so.
Different products may require different return locations.
For complete details concerning eligibility, return shipping, refunds and damaged products, please review our Refund & Return Policy.
11. Social Media
We may maintain pages or accounts on third-party platforms including Facebook, Instagram, YouTube and other social networks.
These platforms are operated independently and have their own terms and privacy policies.
Comments and opinions posted by third-party users do not necessarily represent the views of Celdena.
12. Website Availability and Warranties
We aim to keep the website available, accurate and secure.
However, except where prohibited by applicable law, the website is provided on an "as available" basis.
We do not guarantee that:
- the website will always operate without interruption;
- every error will be corrected immediately;
- every product will meet every individual's expectations;
- results or experiences will be identical for all customers.
Nothing in these Terms excludes any warranty, guarantee or consumer right that cannot legally be excluded.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Celdena, FOSTERA LIMITED and their service providers will not be liable for indirect, incidental or consequential losses resulting from use of the website or products where such liability may legally be excluded.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
Your mandatory consumer rights remain unaffected.
14. Third-Party Websites and Services
The website may contain links to websites, applications or services operated by third parties.
We are not responsible for their content, security, availability or privacy practices.
Any use of third-party services is subject to the applicable third party's own terms.
15. Reviews, Comments and Other Submissions
You may submit reviews, comments, photographs or other content where the website allows it.
You confirm that material you submit:
- is accurate to the best of your knowledge;
- does not violate another person's rights;
- is not unlawful, fraudulent or abusive.
Where you voluntarily submit reviews, photographs or other content for publication or promotional use, you grant us permission to display and use that material in connection with our business, subject to applicable privacy and consumer-protection laws.
We reserve the right to remove unlawful, abusive, fraudulent or irrelevant content.
16. Intellectual Property
The website and its content, including branding, logos, text, graphics, photographs, product imagery, layouts and software, are owned by or licensed to Celdena, FOSTERA LIMITED or their respective licensors.
You may access the website for personal, non-commercial use.
You may not reproduce, distribute, modify, commercially exploit or republish protected content without permission unless permitted by law.
17. Electronic Communications
By using the website or contacting us electronically, you agree that we may communicate with you electronically regarding your orders, account, customer-service requests and other transactional matters.
Marketing communications are subject to your applicable communication preferences.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services or applicable requirements.
The current version will be published on this page with the updated revision date.
Changes do not affect orders already completed except where required by law.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
20. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
21. Assignment
We may transfer our rights or obligations under these Terms as part of a restructuring, merger, sale or transfer of our business, subject to applicable law.
You may not transfer your rights under these Terms without our consent where such consent is legally required.
22. Applicable Law and Consumer Rights
These Terms apply subject to all mandatory consumer-protection rights available to you under applicable law.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be waived.
23. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other policies incorporated into them, form the agreement governing your use of the website and purchases from us.
24. Contact
For questions regarding these Terms, an order or our services, contact:
support@celdena.com
Celdena is operated by FOSTERA LIMITED
