Shipping policy
Shipping Policy
Last updated: September 26, 2026
Order Processing
Orders are normally processed within 1–2 business days, excluding weekends and public holidays.
You will receive an order confirmation by email after placing your order and another notification once your order has shipped.
Insured Delivery
We use insured shipping with tracking for our orders.
After international transit, your parcel may be handed over to a local last-mile carrier for final delivery.
Estimated Delivery Time
Insured Standard Delivery: 4–6 business days
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays or other circumstances outside our control.
Tracking Your Order
Once your order ships, you will receive a tracking number by email.
Please allow up to 24 hours for tracking information to become available or update after dispatch.
Lost, Stolen or Delayed Orders
Our shipments are insured against loss or theft during transit.
If your order has not arrived within 7 business days after the expected delivery date, please contact us at:
Our team will check the tracking information and assist you with the appropriate next steps.
Please also contact us if tracking shows your parcel as delivered but you have not received it.
